Frequently Asked Questions

Answer all of your questions

For Teachers

YOU MUST: Appear in the video. Students want to know who their teacher is and hear the language they are about to learn. It's important to represent yourself truthfully to students. Your video should be between 1 to 4 minutes. YOU MUST: Speak in all the languages that you have listed as "Native" or "C2" in the video. Your languages listed as "Native" and "C2" will be set as your teaching languages. italki requires teachers to demonstrate their ability to speak these languages fluently in the video. DO NOT: Provide personal contact information - Your video will be available to people on the internet, so protect your own privacy. DO NOT: Advertise or promote other services in your video. DO NOT: Use copyrighted music or any media for which you do not have the rights. DO NOT: Shoot vertical/square videos.
Be sure that the video is steady and the sound is clear. Video: Smartphone/tablet Audio: Separate microphone Extra tip: Shooting Video with an iPhone

For Students

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There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable.
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English.
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.

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